Refund Policy

1. Overview

This Refund Policy governs refund eligibility for all payments made through RegisteredBrands.AI, including credit/debit card payments processed via Stripe and USDC cryptocurrency payments on the Base, Ethereum, and Arbitrum One networks. By making a payment, you acknowledge that you have read and agree to this policy. This policy should be read in conjunction with our Terms of Service.

2. Subscription and Credit Purchases

All API access is purchased as prepaid credits tied to a subscription plan (Starter, Pro, or Enterprise). Credits are allocated upon entitlement activation and are consumed as you use the Service.

• Before entitlement activation: If you have completed payment but your entitlement has not yet been activated, you may request a full refund within 24 hours of payment confirmation.
• After entitlement activation: Once your entitlement is activated and credits are allocated, the purchase is non-refundable. You may continue to use your remaining credits until the entitlement expires.
• Subscription cancellation: You may cancel your subscription at any time. Access continues until the end of the current billing period. No prorated refunds are issued for partial billing periods.

3. Credit/Debit Card Refunds (Stripe)

For eligible refund requests on card payments, refunds are processed through Stripe to the original payment method. Refunds typically appear on your statement within 5–10 business days, depending on your card issuer. We do not control the timing of your bank's processing. If you dispute a charge directly with your bank (chargeback) without first contacting us, we reserve the right to suspend your account pending resolution.

4. USDC Cryptocurrency Refunds

Cryptocurrency payments have fundamentally different characteristics from card payments. You acknowledge and agree to the following:

4.1 Transaction Finality

Blockchain transactions are irreversible once confirmed on-chain. We cannot reverse, cancel, or modify a completed on-chain USDC transfer. This is a fundamental property of blockchain technology, not a policy choice.

4.2 Eligible USDC Refunds

For eligible refund requests (pre-activation, within 24 hours), USDC refunds are issued as a new on-chain transfer from our platform wallet to the originating wallet address. Refunds are processed within 5 business days of approval. Network gas fees for refund transactions are covered by RootVaultAI LLC (d/b/a RegisteredBrands.AI).

4.3 User Error — No Refunds

We are not responsible for and cannot refund payments resulting from: (a) sending USDC to the wrong address; (b) sending tokens on the wrong network (e.g., sending on Ethereum when Base or Arbitrum was specified); (c) sending the wrong token (e.g., sending USDT instead of USDC); (d) sending an incorrect amount; (e) wallet compromise or unauthorized access to your wallet; or (f) network congestion or failed transactions due to insufficient gas. It is your sole responsibility to verify all transaction details before confirming a blockchain transfer.

4.4 Overpayment

If you send more USDC than the required amount for your selected plan, the excess amount will be refunded to the originating wallet address within 5 business days, minus any applicable network gas fees.

5. Service Disruption Credits

If the Service experiences downtime exceeding the SLA guarantee for your plan tier, you may be eligible for credit compensation. Pro and Enterprise plan subscribers are eligible for 10x credit compensation for each hour of verified downtime beyond the SLA threshold. Credit compensation is applied to your account as additional API credits, not as monetary refunds. To claim SLA credits, submit a request within 7 days of the incident, referencing the affected time period.

6. Disputed Transactions

If you believe a payment was processed in error (duplicate charge, incorrect amount, unauthorized transaction), contact us within 7 days of the transaction with:

• Your account email address
• The payment intent ID or transaction hash
• A description of the error
• Any supporting documentation

We will investigate and respond within 48 hours. If the dispute is valid, we will issue a refund via the original payment method (card refund via Stripe, or USDC transfer to originating wallet).

7. Receipt Disputes

Transaction receipts issued through the platform (cryptographic receipts between buyer and seller capsules) can be disputed by either party within 30 days of issuance. Disputed receipts are reviewed by the platform. If a receipt is found to be fraudulent or issued in error, the associated trust score impacts may be reversed. Receipt disputes do not automatically trigger payment refunds — payment disputes must be filed separately under Section 6. See our Trust & Safety page for the full dispute process.

8. Non-Refundable Items

The following are non-refundable under any circumstances: (a) activated entitlements with consumed credits; (b) trust score adjustments or capsule verification decisions; (c) Badge Key issuance fees; (d) payments made more than 24 hours before the refund request (post-activation); (e) accounts terminated for Terms of Service violations; and (f) network gas fees incurred during USDC transactions.

9. How to Request a Refund

To request a refund, contact us at [email protected] with:

• Your account email address
• The payment intent ID or USDC transaction hash
• The reason for the refund request
• For USDC refunds: the wallet address where you would like to receive the refund (must match the originating address)

We will acknowledge your request within 24 hours and provide a determination within 48 hours. Approved refunds are processed within 5 business days.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before taking effect. The policy in effect at the time of your payment governs that transaction's refund eligibility.

11. Contact

For refund inquiries, contact us at [email protected] or through our Contact page.